DiabeticOnline.com - Privacy Policy

At ("DiabeticOnline.com") your wellness is a top priority for us. We have established this Privacy Policy as a means of outlining our privacy practices with respect to the provision of health services and products. Taking all reasonable steps to safeguard your personal information is part of our professional obligations.

DiabeticOnline.com handles all submitted personal information being in accordance with the terms contained within the Personal Information Protection and Electronic Documents Act of Canada and The Personal Health Information Act (PHIA) of British Columbia.

The principles governing the manner in which DiabeticOnline.com collects, uses, stores and discloses your personal information are made available for customer / public reference here:

1. Accountability

DiabeticOnline.com is responsible for all personal information under its control. DiabeticOnline.com has appointed a Privacy Officer for overseeing of its compliance with its privacy obligations and to field questions or concerns with respect to DiabeticOnline.com's privacy practices.

All DiabeticOnline.com staff have been trained with respect to our privacy obligations and will be working in adherence to them.

2. Identifying Purposes

The following pieces of personal information are the ones we will be collecting from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Unique Identifiers such as user name, password

DiabeticOnline.com collects, uses, and will disclose your personal information solely for the following purposes, namely:

  • To administer your request for health care products, and to make such products available.
  • To communicate with you concerning the health care products you have requested.
  • To communicate your personal information to associated health care professionals, and namely pharmacists in partnering dispensing pharmacies, in order to facilitate your request for health care services or products as more specifically set out in your Customer Agreement.
  • To follow up with you and provide you with information as seen fit concerning DiabeticOnline.com's products and services.

Also note here that DiabeticOnline.com will on occasion contract with certain 3rd-party suppliers or service providers, including licensed pharmacies in other countries for prescription fulfillment services as well as other specialized services. It is a possibility that DiabeticOnline.com will release your personal information to a 3rd-party contractors, but only for the sole purpose of accommodating your request for services or products. DiabeticOnline.com will use contractual means to bind any 3rd-party contractors to its privacy obligations.

Should there be any instance where your personal information is required for a purpose not listed above, we will contact you to obtain your consent prior to using your personal information for such additional purposes.


You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails. Alternately you may contact us at marketing@diabeticonline.com

3. Consent

DiabeticOnline.com requires your consent for the collection, use and disclosure of your personal information, with exceptions existing only where permitted or required by law.

4. Limiting Collection

DiabeticOnline.com will only collect that information that it is required of us to provide the services or products requested, and all information will be collected by fair and lawful means.

You do have the option of choosing not to provide us with your personal information, but be aware that such a choice may limit the nature of the services or products we are able to provide for you.

5. Limiting Use, Disclosure and Retention

DiabeticOnline.com will not use or disclose your personal information for purposes other than for which it was collected. The only exception to this could be when your consent is required or the company is required by law to comply with a subpoena, bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is warranted in the interest of protecting our rights, protecting your safety or the safety of others, complying with fraud investigations, or responding to a government request. In the event that DiabeticOnline.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will receive notification of this transpiring via email and/or a prominent notice displayed on our website detailing the coming change of ownership and how that may relate to the use of your personal information. It will also detail any choices you may have regarding the information. We may also disclose your personal information to any other third party with your prior consent. In certain situations, DiabeticOnline.com may be required to disclose personal data in response to lawful requests by public authorities, and this can include meeting national security or law enforcement requirements.

Your personal information will only be shared with 3rd-parties in the ways that are laid out in this Privacy Policy. Be aware as well that your personal information will never be sold to 3rd-parties nor made available by any other transactional agreement.

DiabeticOnline.com will store your personal information for a period of seven (7) years following your last request for health care products. Following this period, DiabeticOnline.com will destroy your personal information but do so in a way that continues to safeguard your privacy.

Collection and Use of 3rd Party Personal Information

In the even that you provide us personal information about others, or others provide information about you, we will only use that information for the specific reason for which it was submitted to us.

6. Accuracy

DiabeticOnline.com will confirm with you that your personal information is accurate and up-to-date for the purposes of its use. DiabeticOnline.com encourages you to identify and correct inaccuracies and update your personal information as often as is necessary to ensure accuracy with it. In instances where it is seen to be appropriate we will provide notice to 3rd parties who have received your personal information in order to ensure continued accuracy of information provided.

Updating/ Accessing/ Amending/ Correcting Personal Information

Upon request DiabeticOnline.com will provide you with information regarding our holding any of your personal information. If your personal information changes or you do not want to continue receiving our services then you may correct, update, amend, delete/remove, or ask to have it removed from a testimonial on our site. It is also possible for you to deactivate it by making the change on our member information page or by emailing our Customer Support at info@diabeticonline.com.

You can expect a response to your request within a reasonable timeframe.

7. Safeguards

DiabeticOnline.com shall use appropriate safeguards to protect your personal information. Encompassed within these safeguards are physical measures, such as locking filing cabinets, organizational safeguards whereby only employees with related tasks are granted access; and technological safeguards that will include firewalls and passwords as per standard industry minimums.


The full security of your personal information is a priority. We adhere to generally accepted industry standards to protect the personal information submitted to us, both during transmission and once it has been received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. As a result the absolute security of information submitted by these means cannot be fully guaranteed. If you have any questions about security on our website, you can contact us at info@diabeticonline.com.

Customers are provided with two means for making a purchase on our site. You can either use our order form or a 3rd-party payment option. Products purchased through the online shopping cart will have the transmission of sensitive information collected on our order form encrypted using secure socket layer technology (SSL). Choosing to use a 3rd-party payment option to pay for your order will mean the 3rd-party provider’s privacy policy and security practices will apply to your information. Potential purchasers are encouraged to read through any 3rd-party’s privacy policy before providing their information.

8. Openness

DiabeticOnline.com shall make its privacy practices and policies available to individuals upon request.

9. Individual Access

DiabeticOnline.com shall make individuals aware, upon request, of the details concerning the existence, use and disclosure of their personal information. This will be done where required or permitted by law, and the individual shall be provided with access to their personal information. All requests for access to information shall be made in writing and shall provide sufficient detail to permit the Privacy Officer to make determinations around the release of information being requested. The Privacy Officer will then review all such requests and respond within a period of thirty days, unless otherwise permitted by law.

In addition, an individual will be permitted to challenge the accuracy and completeness of their personal information and request it be amended as soon as reasonably possible where appropriate. DiabeticOnline.com shall provide the corrected personal information to each organization having received personal information disclosed over the year prior to the date the correction was made. The records of DiabeticOnline.com will then reflect this correction.

10. Challenging Compliance

An individual may challenge DiabeticOnline.com's compliance with these privacy principles. Our Privacy Officer can be available to discuss any questions or concerns that you may have. All complaints will be investigated and DiabeticOnline.com can be expected to provide a response within a reasonable period.

Changes in this Privacy Policy

Any decision made to change our privacy policy will be detailed in changes to this privacy statement as well as in a clear communication on the website home page, and other places we deem appropriate in order to make customers aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so reviewing it frequently is advised. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page in advance of those changes becoming effective.

11. Third-Party Advertising

DiabeticOnline uses 3rd-party advertising companies to serve ads when our website is visited. These companies may use information (but excluding your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services that may interest you. More information about this practice and other sources for knowledge about not having this information used by these companies is available if you click here

Cookies and Other Tracking Technologies

Diabetic Online and our partners use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. These cookies can be controlled at the individual browser level, and users are enabled for doing this.

Analytics/ Log Files

Most ecommerce web sites will gather certain information automatically and store it in log files and this applies for DiabeticOnline too. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Information of this type is used to analyze trends, to administer the site, to track users' movements around the site and to gather user-base demographic information as a whole.

We do link this automatically-collected data to personal information. [IP addresses are tied to personal information to increase the security of the customer, and they work to ensure there is no unauthorized access to a customer’s account].

Data Retention: We will retain your information for as long as your account is active or as needed to provide services for you. Anyone wishing to cancel their account or request that we no longer use their information to provide requested services can contact us at info@diabeticonline.com. We will retain and use submitted information as necessary to comply with our legal obligations, resolve disputes, and for needed enforcement of our agreements in instances where it is required.

Links to Other Web Sites

Our site includes links to other websites where privacy practices may differ from those of DiabeticOnline.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Features and Widgets

Our website includes social media features like the Facebook Like button [and widgets such as the Share this button or interactive mini-programs running on the site]. Your IP address may be collected through this feature, and depending on which page you are visiting on our site there may be a cookie to enable the feature to function properly. Social media features and widgets will be hosted either by a 3rd-party or hosted directly on our site. The privacy policy of the company providing these features will govern your interaction with them.


We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent it is possible we post your name along with your testimonial.

12. Collecting Data

Please note that we have the ability to retain any data provided on this website by customers, even if they do not complete a registration or order by clicking the submit button. Such contact details and data may be used to contact these individuals to inquire on their incomplete registration or transaction.

13. Contact Us

You can contact us by emailing us at info@diabeticonline.com

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