Diabetic Online Places the Highest Priority on Full Customer Satisfaction and Retaining You as a Customer Purchasing Diabetes Medications Online

Customer Care Policy

We believe customers’ interests need to be protected and put first, and that they should receive exceptional service. Read more here about how we guarantee the best possible customer care.


We guarantee the lowest price on all of our prescription diabetes medications online and any other product related to diabetes management that we sell. If you find your medications for less at any other online pharmacy or diabetes drug store, we will match that price when you make us aware of it. Offer is subject to the following terms and conditions:

  • Guaranteed lowest price is only valid at the time of sale.
  • We will only match the current advertised price.
  • Products must be identical and in stock at the time of placing an order with a licensed mail order pharmacy. They must be a member of CIPA (Canadian International Pharmacy Association).
  • Products must be authentic in brand and size (same manufacturer, same country of manufacture, same pack size, same strength and same quantity).
  • Products must be new. We cannot match the price of any used, short expiry or expired product.
  • Price match can only be issued over the phone with our customer service team.

DiabeticOnline provides thousands of prescription medications on both brand name and generic labels. We also have an incredible selection of over-the-counter medications including pet medications.


Whether you are looking to place an order or ask a question, feel free to Contact us.


Every prescription order filled by our Canadian Pharmacy is checked and verified by a licensed pharmacist.

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